Privacy Policy

My Sister's Butter - Privacy Policy

This Privacy Policy describes how My Sister's Butter (hereinafter "we," "us," or "our") collects, uses, and shares personal information of users and customers of our website www.mysistersbutter.com (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information. This policy is in accordance with the applicable data protection laws, including those in the United States and the General Data Protection Regulation (GDPR) for our customers in the European Economic Area (EEA).  

 

1. Information We Collect

We collect different types of personal information when you interact with our Site and purchase our products, including:

  • Personal Identification Information: Your name, email address, postal address, phone number, and other similar contact details. For example, when you create an account or place an order, we collect your name and shipping address.
  • Payment Information: Credit card details, billing address, and other payment-related information. Please note that payment information is processed by our secure payment processors (e.g., Shopify Payments, PayPal), and we do not directly store your full credit card details on our servers.
  • Order Information: Details about the products you purchase, order history, and shipping information. This helps us fulfill your orders and provide customer support.
  • Device and Usage Information: Your IP address, browser type, operating system, device identifiers, browsing history on our Site, and other technical information. We may collect this through cookies and similar tracking technologies to improve our Site and your user experience. For instance, we might use your browsing history to recommend products you might like.
  • Communication Information: Records of your communications with us, including emails and customer service inquiries. This allows us to provide better support and address your concerns effectively.
  • Marketing Information (with consent where required): Your preferences for receiving marketing communications from us. We will only send you marketing emails if you have explicitly consented to receive them (e.g., by subscribing to our newsletter).

2. How We Collect Your Information

We collect your personal information in the following ways:

  • Directly from you: When you create an account, place an order, subscribe to our newsletter, contact us through email or our website, or participate in surveys or promotions.
  • Automatically: Through cookies and other tracking technologies when you browse our Site.
  • From third parties: Our payment processors will provide us with confirmation of your payment.

3. How We Use Your Information

We use your personal information for various purposes, including:

  • To process and fulfill your orders: This includes order confirmation, shipping, and handling returns. For example, we use your address to ship the soap you ordered.   
  • To manage your account: Maintaining your account information and providing you with access to your order history.
  • To provide customer support: Responding to your inquiries, addressing issues, and providing assistance.
  • To improve our Site and services: Analyzing user behavior and preferences to enhance our website design, product offerings, and customer experience.
  • For marketing purposes (with consent): Sending you promotional emails about new products, special offers, and other updates that may be of interest to you. You can opt-out of these communications at any time.   
  • To ensure the security of our Site and prevent fraud: Monitoring for suspicious activity and protecting against unauthorized access.
  • To comply with legal obligations: As required by applicable laws and regulations.

4. Legal Basis for Processing (for EEA users)

For individuals in the EEA, our legal basis for processing your personal information depends on the specific context in which we collect it. Generally, we rely on one or more of the following:

  • Consent: We will process your personal information based on your explicit consent, for example, for marketing communications. You have the right to withdraw your consent at any time.
  • Contractual necessity: We need to process your personal information to fulfill our contractual obligations to you, such as processing your orders and delivering products.  
  • Legitimate interests: We may process your personal information based on our legitimate interests, such as improving our services, personalizing your experience, and preventing fraud, provided that these interests do not override your rights and freedoms.  
  • Legal obligations: We may need to process your personal information to comply with legal requirements.

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, and analytics. These providers are contractually obligated to protect your information. For example, we share your address with shipping companies to deliver your order.   
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.   
  • Legal requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.  
  • With your consent: We may share your information with third parties if you have given us your explicit consent to do so.   

6. Your Rights

You have certain rights regarding your personal information, depending on your location and applicable laws. These may include:

  • The right to access: You have the right to request access to the personal information we hold about you.
  • The right to rectification: You can request that we correct any inaccurate or incomplete personal information.   
  • The right to erasure (right to be forgotten): In certain circumstances, you can request that we delete your personal information.   
  • The right to restrict processing: You can request that we limit the processing of your personal information in certain situations.   
  • The right to data portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.   
  • The right to object: You can object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.   
  • The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.   
  • Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless there is a legal basis for such processing.   

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.  

 

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes. For example, we will keep your order history for as long as required for accounting and tax purposes.   

 

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. For example, we use secure socket layer (SSL) encryption for transmitting payment information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.  

 

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our Site. Cookies are small data files that are stored on your device. We use them to personalize your experience, analyze website traffic, and for targeted advertising (with your consent where required). You can control cookies through your browser settings.  

 

10. Children's Privacy

Our Site and services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete it. 

 

11. International Data Transfers (for EEA users)

If we transfer your personal information outside the EEA to countries that have not been deemed to provide an adequate level of data protection by the European Commission, we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the European Commission.   

 

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.   

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:   

 

My Sister's Butter: info@mysistersbutter.com